Aulden · Studio + Support
we build custom software.we run customer support.
one firm, two service lines. Aulden Studio builds websites, apps, and AI integration. Aulden Support runs your customer experience with AI agents and trained human agents.
Aulden Studio
software built to ship, and built to hand over
we scope first, fix the price, then build. websites, apps, and AI integration for businesses that need the work done properly and handed over completely.
- stack defaults
- Next.js and NestJSso your next engineer already knows the codebase
- time to ship
- 4 to 24 weeksscoped honestly before we commit to either end
- before any build
- a fixed scoping documentwhat we will build, what it costs, in writing
- at the end
- a clean, documented handoverthe code, the docs, and the keys are yours
Aulden Support
AI agents and trained human agents, together
both, always. an AI agent answers in seconds and resolves the routine. when a question needs judgment, a trained human agent steps into the same conversation. your customers always know who they are talking to.
- english level
- C2, assessedevery agent on your account, before they join it
- training
- four weeks on your productbefore a single ticket reaches your team
- SLAs
- published targetsresponse and resolution times written into the contract
- before you sign
- you meet your teamthe actual people on your account, by name
Hi, my order shipped to my old address. I moved last month and I need it rerouted before Friday.
Found it, order #8412 is still at the regional hub. I have drafted a reroute to the new address on your account. The carrier also needs a signature release, so I am bringing in a specialist to confirm.
Hi Dana, Selina here. I checked the reroute, approved it, and cleared the signature release with the carrier. Your order now arrives Thursday at the new address.
That was fast. Thank you both!
proof and trust
what we can show you today
Aulden is a young firm, so we frame our proof exactly as it is: work built by the founding team, standards we hold now, and the names behind both.
founding-team work
- Teklu Tax Servicesmarketing site for a Minnesota tax practiceLighthouse 91 performance, 100 across accessibility, best practices, SEO
- SMSU Collegiate DECAchapter site built to SMSU brand standardsshipped in time for the spring 2026 competition cycle
- Southwest MN Hacksevent site for the region's first student hackathonstudents from three institutions at the region's first event
standards
WCAG 2.2 AA is the floor on every build, not a stretch goal. SOC 2 is on our roadmap, and we will say we hold it only when we do.
founders
- Bityana Yishakfounder and CEO, Marshall, MN
- Tesfatsion Destaco-founder and CTO, Marshall, MN
operating model
two offices, nine hours apart
for you the math is simple: questions get answered outside your business hours, builds move overnight on US time, and Addis Ababa delivery keeps our rates below US agency pricing with US leadership still in the room.
- 2 officesMarshall, MN and Addis Ababa, one team and one quality bar
- 9 hoursthe offset between them, so work continues after your day ends
- 16+ hoursof combined working coverage on a normal weekday