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Marshall, MN + Addis Ababaest. 2023

we build the software your customers use, and we staff the team that helps them use it.

Aulden Studio builds custom software for teams that need it right the first time. Aulden Support staffs the customer service that follows. Hybrid AI and human, your call on the mix.

custom softwarecustomer service teamshybrid AI + humanMarshall, MNAddis Ababaest. 2023custom softwarecustomer service teamshybrid AI + humanMarshall, MNAddis Ababaest. 2023
studio

custom software, built right the first time.

Aulden Studio scopes, builds, and ships web and mobile products for teams that need them right the first time. Engineering is senior. Every engagement leaves you with a working system, not a deck.

support

customer service, your way.

Aulden Support staffs the customer service teams behind the products your customers use. Hybrid AI and human, your call on the mix. We pick up where Studio leaves off, or stand alone for any team that needs the talent without the overhead.

operating model

two cities, one team.

Marshall fronts engagement and ownership. Addis Ababa staffs delivery: engineering for Studio, customer service for Support. Same standards on both sides of the handoff.

marshall

Marshall, Minnesota

time zone
CST / CDT
UTC -6 / -5
working hours
9 am - 5 pm, weekdays
scope
engagement, scoping, account leadership

Where every engagement starts. The person who signs you is the person who runs your account.

addis ababa

Addis Ababa

time zone
EAT
UTC +3
working hours
9 am - 5 pm, weekdays
scope
engineering, customer operations

Where the work gets built and run. Senior engineers for Studio, trained agents for Support, all under one roof.

handoff
handoff
9am
5pm

Marshall’s end of day hands off to Addis’s start of day. The handoff doc travels overnight.

start the conversation

ready when you are.

Tell us what you are building or the support coverage you need. We read every inquiry and reply within one business day.